{"id":6079,"date":"2015-03-06T19:58:17","date_gmt":"2015-03-06T19:58:17","guid":{"rendered":"https:\/\/provanum.com\/trixservices\/?page_id=6079"},"modified":"2025-02-18T16:05:40","modified_gmt":"2025-02-18T14:05:40","slug":"support","status":"publish","type":"page","link":"https:\/\/trixservices.com\/sv\/specialisttjanster\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Support<\/h1>\n

Med bra support som grund kan Trix-produkterna anv\u00e4ndas p\u00e5 ett mer optimalt s\u00e4tt.\u00a0 St\u00f6d under tiden som Trix-produkterna anv\u00e4nds \u00e4r direkt n\u00f6dv\u00e4ndigt, inte bara inledningsvis utan \u00e4ven l\u00f6pande, vid uppdateringar och n\u00e4r nya anv\u00e4ndare tillkommer.<\/strong><\/p>\n

Support kan genomf\u00f6ras via internet med personligt uppkopplad supportoperat\u00f6r.<\/p>\n

V\u00e5r programsupport \u00e4r tillg\u00e4nglig efter drifts\u00e4ttningen och omfattar alla funktioner i Trix-produkterna.<\/p>\n

Vi tillhandah\u00e5ller \u00e4ven specialistsupport som erbjuder tillg\u00e5ng till v\u00e5ra specialister inom olika omr\u00e5den.<\/p>\n

PTS Frontdesk<\/h3>\n

V\u00e5r support g\u00e5r\u00a0via kundtj\u00e4nsten PTS Frontdesk, som \u00e4r tillg\u00e4nglig via telefon, e-post eller webb. Supporten \u00e4r\u00a0gemensam f\u00f6r alla v\u00e5ra marknader, s\u00e5v\u00e4l nationella som internationella, och \u00e4r en del av s\u00e4ljarbetet.<\/p>\n

Alla\u00a0inkommande \u00e4renden registreras via PTS Frontdesk, som \u00e4r bemannad dagtid mellan 07.00 och\u00a023.00 CET. \u00c4rendet handl\u00e4ggs utifr\u00e5n f\u00f6ruts\u00e4ttningarna i g\u00e4llande\u00a0avtal och f\u00f6rses alltid med ett \u00e4rendenummer. Normalt \u00e4r\u00a0responstiden\u00a0n\u00e5gra minuter, men \u00e4rendets art best\u00e4mmer handl\u00e4ggningstiden. Kunder med\u00a0prioriterande avtal har f\u00f6retr\u00e4de och d\u00e4rmed kortast handl\u00e4ggningstid.[\/vc_column_text][vc_toggle title=”Trix Abonnemangssupport” el_class=”faq-style”]Underh\u00e5ll av Trix-programvaran hanteras via Trix Abonnemangssupport\u00a0som \u00e4r ett prenumerationsavtal. Det ger fri tillg\u00e5ng till nya versioner inom samma huvudversion och\u00a0debiteras \u00e5rsvis i f\u00f6rskott med 20 procent av den totala licenskostnaden. Dessutom\u00a0erbjuds hj\u00e4lp vid\u00a0installations- och konfigurationsarbeten. Avtalet v\u00e4nder sig till kundens systemansvariga som d\u00e4rmed f\u00e5r ett st\u00f6d i sitt arbete f\u00f6r att uppn\u00e5 optimal intern service av programvarorna.[\/vc_toggle][vc_toggle title=”Trix Programsupport” el_class=”faq-style”]St\u00f6d f\u00f6r anv\u00e4ndare som beh\u00f6ver\u00a0hj\u00e4lp med funktioner i Trix-produkten. Supporten\u00a0\u00e4r tillg\u00e4nglig efter utbildning och drifts\u00e4ttning av den nya Trix-produkten, och avser\u00a0funktioner i Trix-produkten. F\u00f6r utnyttjad tid debiteras m\u00e5nadsvis f\u00f6r varje p\u00e5b\u00f6rjad 15-minutersperiod.[\/vc_toggle][vc_toggle title=”Trix Specialistsupport” el_class=”faq-style”]Vi tillhandah\u00e5ller \u00e4ven specialistsupport, Trix Specialistsupport, som\u00a0ger tillg\u00e5ng till v\u00e5ra specialister inom olika kompetensomr\u00e5den\u00a0inom informationshantering. Denna support ska vara ett kompetensst\u00f6d\u00a0vid\u00a0specifika arbetsuppgifter som ber\u00f6r arbetsprocesser d\u00e4r Trix-produkterna anv\u00e4nds. Specialistsupporten ska\u00a0normalt tidplaneras\u00a0f\u00f6r att st\u00f6det ska bli effektivt. F\u00f6r utnyttjad tid debiteras m\u00e5nadsvis f\u00f6r varje p\u00e5b\u00f6rjad 15-minutersperiod.[\/vc_toggle][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”10194″ img_size=”full”][vc_single_image image=”5868″ img_size=”full”][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”2\/3″][vc_column_text css=”.vc_custom_1632919954322{margin-bottom: 0px !important;}”] Support Med bra support som grund kan Trix-produkterna anv\u00e4ndas p\u00e5 ett mer optimalt s\u00e4tt.\u00a0 St\u00f6d under tiden som Trix-produkterna anv\u00e4nds \u00e4r direkt n\u00f6dv\u00e4ndigt, inte bara inledningsvis utan \u00e4ven l\u00f6pande, vid uppdateringar och n\u00e4r nya anv\u00e4ndare tillkommer. Support kan genomf\u00f6ras via internet med personligt uppkopplad supportoperat\u00f6r. V\u00e5r programsupport \u00e4r tillg\u00e4nglig efter […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":4459,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-6079","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"sv","enabled_languages":["en","sv"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"sv":{"title":true,"content":true,"excerpt":false}}},"yoast_head":"\nSupport - Trix Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trixservices.com\/sv\/specialisttjanster\/support\/\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/trixservices.com\\\/sv\\\/specialisttjanster\\\/support\\\/\",\"url\":\"https:\\\/\\\/trixservices.com\\\/sv\\\/specialisttjanster\\\/support\\\/\",\"name\":\"Support - 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